Pre Sales Service


We support our products with unrivalled expertise that includes a comprehensive level of pre sales support. With a selective team of dedicated professionals, we look to offer new, inventive and pioneering services that meet the standards and requirements set by ourselves and our loyal customers.

Not only do we provide the diesel power generators, we also provide reliable and professional On-site consultancy service. We provide uninterrupted supply of electricity and professional support services to customers, allowing them to enjoy the advanced technology and expertise that GENCOR offers.

A team of highly qualified engineers and technicians will travel to customer sites and work with the client to define their actual requirements and review the alternatives available for providing a cost-effective solution which includes, but not limited to:

  • Studying load requirements and specifying the correct size of diesel generator to support various projects and the need of any other equipment such as ATS, Battery Charger, and mode of operation; synchronizing system or stand alone, type of enclosure with certain noise level or mounted on skid, etc.

  • For generators to be installed in plant rooms, we can advise on all aspects of the room requirements, and supply all peripheral equipment

  • Guidance on the electrical installation & options to enhance the performance and life of the system


Warranty & After Sales Service


We have an extensive fleet of fully equipped service vehicles on call, ensuring our clients’ businesses and residences experience minimal power outages in the event of an emergency. Our customers can rest assured that their generators are maintained for optimum performance and maximum life cycle.

Delivering professional assistance and support, whenever and wherever needed, is a major part of GENCOR commitment in providing an unrivalled level of product support coverage. The fully equipped team of trained Engineers and Technicians are highly experienced in providing on site repairs and servicing. All GENCOR engineers undergo regular product training in conjunction with the Company’s key suppliers and major brand manufacturers, ensuring that they are fully conversant with the latest products and equipment.


Our After Sales Service includes but is not limited to:


Installation & Commissioning


Our project team will work closely with you, from start to finish, ensuring your generating set is installed and commissioned safely and successfully, on time and with minimal disruption to your business operation.

They work in accordance with factory-issued commissioning procedures and written method statements and provide full commissioning certification for warranty validation.


Repair & Overhauling


The inspection / diagnosis and check lists specifically prepared for GENCOR generating sets, which are worked on during every maintenance employment, covers the scope of work absolutely necessary for the most optimal maintenance of your machine.


Our workshop servicing and operations facilities includes:


  • Complete Engine Overhauling
  • Fuel Injection repairs and replacements
  • Electrical repairs and replacements
  • Engine Maintenance
  • Strip Clean
  • Modification and Repairs
  • Paint and Finishing
  • Electric Shop and others




GENCOR offers product warranty under its standard product maintenance services / manufacturer’s terms and conditions while a product is being actively marketed, and for a specified period of time after a product has reached end of availability. Please refer to GENCOR Warranty Statements or to the sales conditions for more details, as it may vary for different countries.


24/7 Maintenance Service


GENCOR supplies products which are of international standards. You simply choose the service package that your industry requires, whether it is comprehensive cover or an annual maintenance, and we take care of the rest.

GENCOR operates a nationwide team of product support engineers, who can be efficiently dispatched anywhere in the countries we operate in, to take care of the urgent customer needs.


Preventive Maintenance Contract


The large number of machines deployed in the market pushes us to constantly increase our maintenance potential. In order to optimally cover this potential, it is necessary to develop custom-made maintenance services, which makes it possible for us to meet nearly every one of our customer requirements.


Advantages of GENCOR Preventive Maintenance Contracts:


  • Savings
  • Smarter Functions
  • Longer Life of your equipment
  • Safety from adverse conditions round the clock


Routine Testing


When carried out as part of a service contract, routine testing of the generating set gives confidence that all elements of the power system remain in full working order. In the event of a failure in service, our technicians can fault find mechanical and electrical problems which can be rectified on site or within our extensive workshop facilities.

For extra peace of mind, GENCOR operates manned 24/7 emergency call-out facility. If in need of an immediate response, a service engineer can be contacted and dispatched direct to site to restore power. Our service vans are well stocked with a wide range of spare parts for immediate assistance.

GENCOR service agreements are tailored to suit the client’s individual requirements whether the machine is running 24 hours a day or on standby duty.